Terms of Service

1. Agreement Acceptance

By accessing and using Ecomenia ("Service," "Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.

2. Service Description

Ecomenia is a B2B e-commerce SaaS platform that provides:

• Store Management: Individual store workspaces with store identifiers as offered on the Platform
• Product Catalog Management: Product and inventory tools
• Order Processing: Order lifecycle management with COD support
• Team Collaboration: Role-based access control and team management
• Third-party Integrations: Delivery services, payment methods, and e-commerce platforms as available
• Analytics and Reporting: Business metrics and performance insights

3. User Accounts and Registration

3.1 Eligibility & Account Creation

• You must be at least 18 years old or otherwise have the legal capacity to enter into binding agreements.
• You must provide accurate, current, and complete information during registration.
• Accounts may be created by individual entrepreneurs or legal business entities.
• You may invite team members under role-based access for your stores.
• You must comply with all applicable laws and regulations in your jurisdiction when using the Service.

3.2 Accounts, Stores, and Team Access

• Account holders manage one or more stores and related settings, subject to these Terms.
• Store owners (or equivalent roles) hold primary administrative privileges for a store.
• Team members are invited users with limited, role-based permissions.
• Roles and permissions may vary as described in the product documentation.

3.3 Account Security & Responsibility

• You are solely responsible for all activities that occur under your account.
• You must keep your login credentials confidential and secure.
• We recommend enabling additional sign-in protections when available (for example passkeys or other options we offer).
• You must notify us immediately of any unauthorized access, breach, or suspicious activity.
• Accounts may not be sold, transferred, or assigned to another party without our written consent.
• We reserve the right to suspend or terminate accounts that violate these Terms or are used for unlawful purposes.

3.4 Permitted Use

• The Service is intended strictly for legitimate business purposes.
• You may not use the Service for any illegal, fraudulent, or unauthorized activity.
• You agree to comply with all relevant industry standards, policies, and applicable laws.

4. Service Plans and Billing

4.1 Plans and Catalog

• We publish plans and credit packs on our Pricing page. Names, prices, credit allowances, and features may change with notice.
• Custom means a negotiated credit volume and/or billing terms only. Unless we agree otherwise in writing, Custom does not include dedicated account management, enterprise SLAs, or capabilities beyond what paid catalog plans already provide.
• Current rates appear on the Pricing page. These Terms do not lock in prices.

4.2 Billing Periods

• Paid subscription fees are charged in advance for the plan’s billing period (for example 3, 6, or 12 months, as shown for each plan).
• A monthly-equivalent price shown on Pricing (for example “/mo”) is for comparison only. It is not a monthly invoice unless a plan is expressly billed monthly.
• Included subscription credits apply to that billing period, not as a separate monthly allotment unless the plan says otherwise.

4.3 Credit System

• The platform uses a credit-based system. Typically, each processed order consumes one credit from the store’s available balance (as defined in product documentation).
• Credits are held in separate buckets:
  • Welcome credits: a one-time bonus for new stores. Amount and validity appear on Pricing or in-product notices (and may change). Unused welcome credits expire when the welcome window ends.
  • Subscription credits: included with a paid plan for the current billing period. Unused subscription credits do not roll over to the next period and may be revoked when the subscription ends or expires.
  • Add-on (pack) credits: one-time purchases. Unless stated otherwise at purchase, add-on credits generally do not expire solely because a billing period ends; they remain available until consumed or the account is terminated under these Terms.
• When available credits reach zero, credit-consuming order processing is paused until you top up, upgrade, or otherwise restore a balance.

4.4 Payments

• For merchants in Algeria, payment is currently primarily offline: Baridi Mob, bank transfer, or cash, typically arranged via WhatsApp or another channel we designate.
• Access and credits for offline purchases are granted after we confirm payment. Failed, incomplete, or disputed payments may delay activation or lead to suspension.
• Prices may be shown in DZD or other currencies as published. Any currency conversion follows the rates and methods we disclose at purchase.

4.5 Plan Changes, Cancellation, and Refunds

• On a paid plan, you may request one plan change per billing cycle. Your current plan’s access and remaining subscription credits continue until the end of the current period; the new plan applies at the next successful renewal, unless we state otherwise.
• Moving from Free to a paid plan starts a new subscription after payment confirmation (typically via the offline flow above).
• Cancellation: You may cancel anytime. You retain access until the end of the paid period already purchased. We do not charge a cancellation fee.
• Refunds: Fees are non-refundable after payment is confirmed and service or credits are activated, except where Algerian law requires otherwise or we expressly agree in writing. We do not generally offer pro-rated refunds for unused time or unused credits.
• Published prices may change with notice. An active paid term is honored until renewal under then-current terms.

5. Acceptable Use Policy

This Acceptable Use Policy defines the permitted and prohibited uses of the Service. By using the Service, you agree to comply with these requirements.

5.1 Permitted Uses

You may use the Service to:

• Manage your e-commerce stores, catalogs, and business operations.
• Process customer orders, manage inventory, and coordinate deliveries.
• Collaborate with team members using role-based permissions.
• Integrate with supported third-party services and APIs.
• Generate business reports, analytics, and insights.

5.2 Prohibited Activities

You may not use the Service to:

• Illegal Products: Sell, promote, or distribute prohibited, illegal, or restricted items.
• Fraudulent Activities: Engage in scams, pyramid schemes, fake orders, or deceptive practices.
• Abuse of Services: Circumvent or violate API rate limits, exploit system vulnerabilities, or disrupt the platform.
• Malicious Content: Upload, distribute, or transmit malware, viruses, or harmful code.
• Spam & Harassment: Send unsolicited communications or harass other users.
• Intellectual Property Violations: Infringe upon third-party copyrights, trademarks, or patents.
• Unauthorized Access: Attempt to gain access to other accounts, systems, or data without permission.
• Platform Misuse: Scrape, resell, or systematically copy the Platform’s software, interfaces, or protected materials to build or operate a competing service.

5.3 Content Standards

• All content must be truthful, accurate, and lawful, including product descriptions, pricing, and business details.
• You are responsible for ensuring you have the necessary rights and licenses to all uploaded content.
• Content must comply with advertising, marketing, and consumer protection laws.
• Customer data must be handled in compliance with privacy and data protection regulations.
• We reserve the right to review, restrict, or remove content that violates these standards.

5.4 API Usage Guidelines

If you use our APIs, you must:

• Respect published rate limits and usage guidelines.
• Store API keys and credentials securely.
• Comply with the terms of use of our integration partners.

5.5 Protected Training Media

Certain materials made available through the Service—such as training videos, tutorials, walkthroughs, onboarding or in-dashboard help media, and similar audiovisual materials—may be delivered only to authenticated users behind login or other technical restrictions ("Protected Content"). Materials we intentionally publish for unrestricted public use (for example general marketing pages) are not Protected Content.

In connection with Protected Content, you must not, and must not knowingly enable others to:

• Download, scrape, or copy Protected Content for use outside the authorized Service experience, except where we provide an official download or export for that asset.
• Record, capture, or stream Protected Content (including screenshots or screen recording) for redistribution, republication, sale, or sharing with anyone who does not have their own authorized account.
• Share or re-host Protected Content in a way that bypasses authentication or makes it available to unauthorized recipients.
• Circumvent access controls or other technical measures we use to protect Protected Content.
• Use Protected Content to train or fine-tune machine learning or generative AI systems, except where we expressly permit it in writing.

You may not share passwords, passkeys, magic links, sessions, or other credentials to grant access to Protected Content to people who are not bona fide team members or invitees under your account.

Violations may result in suspension or termination, revocation of access, and other remedies available under these Terms and applicable law. Reasonable technical controls may not prevent every copying attempt; these obligations remain contractual either way.

If you believe Protected Content has been shared without authorization, contact us through the legal or support channel on the Site.

6. Data Ownership and Privacy

6.1 Your Data

• You retain full ownership of all business and personal data you upload to the platform.
• You grant us a limited license to use your data solely as necessary to provide and improve the Service.
• You have the right to export your data in commonly used, standard formats where the product supports export.
• You control how your data is shared with integrations and third-party services you enable.
• You are responsible for ensuring the accuracy, legality, and compliance of your data.
• You are responsible for maintaining your own backup copies of important data.

6.2 Platform Data

• We collect usage analytics, performance metrics, and system logs to maintain and improve the Service.
• We may generate aggregated and anonymized insights that do not identify individual users or businesses.
• We use this data to support service optimization, security monitoring, and fraud prevention.

6.3 Third-Party Integration Data

• Certain features require sharing data with delivery providers and e-commerce platforms.
• Data shared is limited to what is necessary for the integration to function.
• Examples include:
  • Delivery tracking information shared with courier services.
  • Synchronization of product, order, and customer data with e-commerce platforms.
  • Notifications and communications handled through integrated services.

6.4 Privacy Compliance

• Our collection and processing of personal data is governed by our Privacy Policy.
• We handle personal data in accordance with applicable law, including Algerian law and any other rules that apply to us.
• You are responsible for compliance with data protection obligations in your jurisdiction when handling your customers' data.
• Account and data export or deletion requests are handled as described in our Privacy Policy and product features.

6.5 Data Security

• We employ technical and organizational measures appropriate to the nature of the Service to safeguard your data.
• Data is protected in transit and at rest using industry-standard practices where applicable.
• We maintain procedures for responding to security incidents consistent with our Privacy Policy and applicable law.

7. Third-Party Integrations

7.1 Integration Services

We integrate with various third-party services including, as available:

• E-commerce platforms (Shopify, WooCommerce, YouCan)
• Delivery services (Yalidine, Guepex, ZR Express, Maystro, and other carriers such as DHL when offered)
• Payment methods as available (currently offline Algeria payments via Baridi Mob, bank transfer, or cash)
• Other business tools and services

7.2 Third-Party Terms

• Your use of integrated services is subject to their respective terms
• We are not responsible for the availability or performance of third-party services
• We may remove or modify integrations at any time with notice
• Some integrations may require separate agreements with the third party

7.3 Data Sharing

• We share data with integrated services only as necessary to provide functionality
• Data sharing is governed by our Privacy Policy and your consent
• You control which integrations to enable and what data to share
• We implement appropriate safeguards for data shared with third parties

8. Intellectual Property Rights

8.1 Our Intellectual Property

• The Service (including the Ecomenia platform, software, documentation, and all related features) is owned and operated by us.
• Our trademarks, logos, brand assets, proprietary algorithms, and methodologies are protected by intellectual property laws.
• Third-party integrations and licensed materials remain the property of their respective owners.
• Except as expressly provided, we retain all rights not explicitly granted under these Terms.
• You may not reverse engineer, decompile, or attempt to derive the source code of the Service.

8.2 Your Intellectual Property

• You retain ownership of the content you upload or create, including product catalogs, business data, customer information, and configurations.
• You retain ownership of your trademarks, logos, and brand elements.
• By using the Service, you grant us a limited, non-exclusive, royalty-free license to host, display, and process your content solely as necessary to provide the Service.
• You represent and warrant that you have the necessary rights to all content you provide.
• You agree to indemnify and defend us against claims arising from your content, including intellectual property disputes.

8.3 License Grant

• We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
• This license does not grant you ownership of the platform, its code, or any associated intellectual property.
• Any rights not expressly granted to you remain with us.

8.4 Feedback and Suggestions

• Any feedback, ideas, or suggestions you provide regarding the Service may be used by us to improve the Platform under a non-exclusive, royalty-free license, without obligation to attribute or compensate you.
• Providing feedback does not create any confidential or fiduciary relationship between you and us.

9. Service Availability and Performance

9.1 Service Level

• We strive to maintain high availability and performance of the Service
• We do not guarantee uninterrupted or error-free operation
• Scheduled maintenance will be communicated in advance when possible
• We reserve the right to modify or discontinue features with notice

9.2 Technical Support

• Support is available through designated channels we publish (for example WhatsApp or in-product contact), subject to reasonable availability.
• We aim to respond promptly but do not guarantee response times.
• Plan pages or in-product notices may describe any differences in support for paid plans; we do not invent separate paid support fees unless expressly stated at the time.

9.3 Service Modifications

• We may modify, update, or enhance the Service at any time
• Material changes will be communicated to users in advance when practical
• Some modifications may affect existing functionality or integrations
• Continued use of the Service constitutes acceptance of modifications

10. Limitation of Liability

10.1 Disclaimer of Warranties

• The Service is provided "as is" and "as available" without warranties of any kind.
• We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Service will meet your specific requirements or operate without interruption or error.
• We do not guarantee the accuracy, reliability, or completeness of any data, information, or content.

10.2 Service Availability

• We aim for high availability, excluding scheduled maintenance and force majeure events. We do not publish a contractual uptime percentage or SLA unless agreed in writing.
• Scheduled maintenance windows will be communicated in advance whenever possible.
• Service performance may be affected by third-party providers, integrations, or other dependencies beyond our reasonable control.
• We are not liable for interruptions, delays, or failures caused by such third-party services.

10.3 Limitation of Damages

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECOMENIA SHALL NOT BE LIABLE FOR:
  • Indirect or Consequential Damages: Including lost profits, business interruption, or data loss.
  • Third-party Actions: Such as delivery delays, payment confirmation issues, or hosting provider failures.
  • User Content: Including disputes with customers, product liability claims, or misuse of the Service.
  • Integration Failures: Including outages or errors from third-party services.
• Our total liability, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you to us in the 12 months preceding the claim.
• Some jurisdictions do not allow the exclusion or limitation of liability, so parts of this section may not apply to you.

10.4 Indemnification

• You agree to indemnify, defend, and hold us harmless from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
  • Your use or misuse of the Service.
  • Your violation of these Terms or applicable law.
  • Your content, products, or interactions with your customers.
• We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with us in such defense.

10.5 Force Majeure

• We shall not be liable for delays or failures due to circumstances beyond our reasonable control, including:
  • Natural disasters such as earthquakes, floods, fires, or severe weather events
  • Government actions including regulatory changes, sanctions, or legal restrictions
  • Infrastructure failures such as internet outages, power grid failures, or telecommunications disruptions
  • Global events including pandemics, epidemics, or international conflicts
  • Cyberattacks targeting critical infrastructure or third-party service providers
  • Labor disputes affecting essential services or supply chains
• During force majeure events, we will make reasonable efforts to restore service and communicate with affected users
• Our obligations will be suspended only for the duration of the force majeure event
• If a force majeure event continues for more than 30 days, either party may terminate the agreement with written notice

11. Termination and Suspension

11.1 Termination by You

• You may terminate your account at any time through your account settings or by contacting support.
• For paid subscriptions, access continues until the end of the paid period already purchased unless otherwise required by law.
• You remain responsible for all charges incurred prior to termination.
• You may export your data before termination, subject to technical limitations.

11.2 Termination or Suspension by Us

We may terminate or suspend your account immediately if:

• You violate these Terms of Service.
• You fail to pay applicable fees or have extended non-payment.
• You use the Service for illegal, fraudulent, or harmful purposes.
• Your account activity poses a security threat, compliance risk, or violates third-party rights.
• We decide to discontinue the Service (with prior notice where possible).

11.3 Suspension Conditions

We may suspend access temporarily for:

• Payment delinquency or billing disputes.
• Security concerns or suspicious activity.
• Legal compliance or regulatory requirements.

11.4 Data Retention and Deletion

• After termination or suspension, you may request an export of your data within a reasonable period, subject to technical and legal limits, as further described in our Privacy Policy.
• We may retain backups and records for a reasonable period for recovery, security, or legal purposes, then delete or anonymize them, except where longer retention is required by law.
• You may request earlier deletion in writing where the product or Privacy Policy allows, subject to legal hold obligations.

11.5 Effect of Termination

• Upon termination, your right to access and use the Service ceases as described in this section (including any remaining paid period).
• Certain provisions of these Terms (such as payment obligations, liability limitations, indemnification, and intellectual property rights) will survive termination.
• Refunds, if any, are governed by Section 4.5 and applicable Algerian law.

12. Governing Law and Disputes

12.1 Governing Law

• These Terms are governed by the laws of Algeria
• Any disputes will be resolved in the courts of Algeria
• The United Nations Convention on Contracts for the International Sale of Goods does not apply
• If any provision is found unenforceable, the remainder will remain in effect

12.2 Dispute Resolution

• We encourage resolution of disputes through direct communication with our support or legal contacts.
• If a dispute cannot be resolved informally, either party may bring proceedings before the competent courts of Algeria, as stated in Section 12.1.
• Nothing in this section limits any mandatory consumer or public-order protections that cannot be waived under Algerian law.

12.3 Legal Compliance

• You must comply with all applicable local, national, and international laws
• You are responsible for ensuring your use of the Service complies with applicable regulations
• We may suspend or terminate service if we believe you are violating applicable laws
• We cooperate with law enforcement and regulatory authorities as required

13. General Provisions

13.1 Terms Updates

• We may modify these Terms with notice through one or more of:
  • Website posting on our legal pages with a clear effective date
  • Account contact channels (for example email or other contact details associated with your account), when practical
  • In-platform announcements, when practical
• For material changes affecting pricing, core functionality, or user rights, we aim to provide reasonable advance notice (typically about 30 days when practical).
• Minor updates (clarifications, formatting, or contact information) may take effect with shorter notice or upon posting.

13.2 Continued Use

• Continued use of the Service after the notice period (or after posting, for minor updates) constitutes acceptance of modified Terms
• If you disagree with modifications, you may terminate your account before the effective date
• Existing contractual obligations (such as payment terms) remain binding until proper termination

13.3 Entire Agreement

• These Terms constitute the entire agreement between you and us regarding the Service
• These Terms supersede all prior agreements and understandings
• Headings are for convenience only and do not affect interpretation

13.4 Assignment

• You may not assign or transfer your rights under these Terms without our consent
• We may assign our rights and obligations to any party at any time
• Any attempted assignment in violation of this section is void
• These Terms bind and benefit the parties and their permitted successors

13.5 Severability

• If any provision of these Terms is found unenforceable, it will be severed
• The remaining provisions will continue in full force and effect
• We will replace unenforceable provisions with enforceable provisions that achieve the same purpose
• This section does not apply if severability would fundamentally alter these Terms

13.6 Waiver

• Our failure to enforce any provision does not constitute a waiver
• Waivers must be in writing to be effective
• No waiver of any term will be deemed a continuing waiver
• We reserve all rights not expressly waived

14. Contact Information

These Terms of Service are binding upon acceptance and use of the Ecomenia platform. Please read them carefully and contact us with any questions before using our Service.